Thank you for choosing RMDEA Mall (where we operate a variety of products in the U.S.). To help you understand the warranty-related details for your products, we have created this policy to clearly define the scope of our warranty services and related information. If you have any questions, please feel free to contact us through our official channels.
1. Warranty Service Description
Currently, RMDEA Mall does not provide any warranty services for the products we sell. If the product you purchased has quality issues, incorrect size, or any other after-sales issues, please refer to our Return and Exchange Policy and follow the relevant process to handle returns or exchanges.
2. Related Service Information
- Consultation Channels: If you would like to learn more about our return and exchange policy or have any other after-sales inquiries, please contact our customer service team via our official service email: service@mail.rmdea-mall.com.
- Customer Service Hours: Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00). Our customer service team will respond promptly to your inquiries during business hours and provide guidance regarding returns and exchanges.
- Delivery Time Reference: The shipping time for products is approximately 1-3 business days for dispatch, and delivery typically takes 12-14 business days. If, after receiving your item, you find that it needs to be returned or exchanged, you can submit your request within the specified time frame.
3. Additional Reminders
Please inspect the product upon receipt to ensure its condition. If you find any issues, please contact customer service within the specified return and exchange period to handle the issue, to avoid affecting your legal rights due to exceeding the time limit.
RMDEA Mall is always committed to providing high-quality products and thoughtful after-sales service. Thank you for your understanding and support, and we wish you a pleasant shopping experience!
RMDEA Mall U.S. Operations Team
