Thank you for choosing RMDEA Mall (where we operate a variety of products in the U.S.). To ensure your legal rights and make your shopping experience worry-free, we have developed this return and exchange policy, which clearly outlines the return and exchange process, timelines, and important information. Please read it carefully. If you have any questions, feel free to contact us via our official service email: service@mail.rmdea-mall.com. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00).

1. Return and Exchange Timeline

You can request a return or exchange for the products you purchased within 14 days of receiving the goods (the date you actually signed for the product is considered the starting point). Returns or exchanges will not be accepted after this 14-day period, so please make sure to request within the specified time frame.

2. Return and Exchange Conditions and Shipping Costs

1. Order Status Explanation: Once your order status changes to "Shipped," you can submit your exchange or return request online. The order status will be automatically updated within 24 hours of you successfully receiving the product, allowing you to easily track and manage your request.
2. Shipping Cost Responsibility:(1) If the return or exchange is due to our fault (e.g., product quality issues, incorrect items, missing items, etc.), RMDEA Mall will bear the return and exchange shipping costs.(2) If the return or exchange is due to your personal reasons (e.g., dislike, wrong size, accidental purchase, etc.), you will be responsible for the return and exchange shipping costs.

3. Refund Process

Once we successfully receive the returned product, we will complete the inspection and verification process within 15 business days. Once confirmed, we will issue the refund to your original payment account. The time it takes for the refund to appear in your account depends on the processing rules of your payment provider or bank, so please pay attention to that.

4. Additional Notes

1. The returned or exchanged product must be in good condition and should not affect resale (product itself, packaging, accessories, invoice, etc., must be intact). If the product shows signs of damage, stains, or missing accessories, return or exchange will not be processed.
2. Our product shipping time is approximately 1-3 business days; delivery time is generally 12-14 business days. If there is a delay in logistics causing you to miss the return or exchange deadline, please contact customer service to explain the situation, and we will handle it accordingly.
3. If you need to request a return or exchange or have any related inquiries, please contact us via the official service email: service@mail.rmdea-mall.com. Our customer service team will respond promptly during working hours and provide assistance.

RMDEA Mall is always committed to providing you with high-quality products and services. Thank you for your understanding and support, and we wish you a pleasant shopping experience!