Thank you for choosing RMDEA Mall. We are deeply committed to the U.S. market and dedicated to providing high-quality products and thoughtful service to every U.S. customer. If you have any questions, suggestions, or requests during your shopping experience, please feel free to reach out to us through the following methods, and we will do our best to assist you.
1. Official Consultation Channels
Currently, we primarily offer consultation services through our official service email. You can send an email at any time, providing details of your questions or requests, and we will respond promptly and address them properly.
📩 Official Service Email: service@mail.rmdea-mall.com
2. Customer Service Hours
To provide you with more efficient service, our customer service team's working hours are as follows. Please be aware and plan your inquiries accordingly:
⏰ Working Hours: Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00)
Note: Emails sent outside of working hours will be prioritized and processed during the next working period. We appreciate your understanding and patience.
3. Frequently Asked Inquiry References
To help you quickly understand related matters, here are some commonly referenced information. If you have related inquiries, please specify them in your email so that we can assist you more efficiently:
- Product Shipment: After successful payment, we will complete product preparation and shipping within 1-3 business days.
- Package Arrival: After shipment, it generally takes 12-14 business days for the product to arrive at the U.S. delivery address.
4. Contact Instructions
- When sending an email, it is recommended to include your order number (if applicable), the specific issue, and contact information so we can accurately verify and quickly address your request.
- We take every inquiry seriously and will do our best to resolve your issue. Thank you for your trust and support.
RMDEA Mall is always by your side. We look forward to hearing from you and wish you a pleasant shopping experience!
